Last Updated: 01/01/2026
These Product / SaaS Terms of Use (“Terms”) govern access to and use of the Defendermate software platform, applications, APIs, and related services (collectively, the “Service”) provided by Defendermate, Inc. (“Defendermate,” “we,” “us,” or “our”).
By accessing or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization.
Defendermate provides threat exposure management platform. The Service may include:
Free Services primarily rely on external threat intelligence and may allow Customer Data uploads for analysis. Free Services do not include continuous ingestion, integration, or monitoring of Customer environments.
Paid Services combine external threat intelligence with Customer-provided environment data to generate environment-specific prioritization and insights.
The Service provides analytical and decision-support information only. Defendermate does not guarantee prevention of security incidents, breaches, or exploitation.
Customer must create an account to access the Service and provide accurate and current information. Customer is responsible for:
Defendermate is not responsible for unauthorized access resulting from Customer's failure to secure credentials.
Subject to these Terms, Defendermate grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service for internal business purposes only. Customer shall not:
All rights not expressly granted are reserved by Defendermate.
Defendermate may offer Free Services at its discretion. Customer acknowledges and agrees that Free Services:
Customer is solely responsible for ensuring it has rights and authorization to upload any Customer Data used with Free Services.
Free Services are informational in nature and are not a substitute for environment-specific security assessment or remediation.
Free Services may be limited in functionality, usage, data retention, data freshness, or output granularity and may be modified, throttled, suspended, or discontinued at any time without notice.
Defendermate provides no service levels, uptime commitments, or support obligations for Free Services.
Paid Services are provided only pursuant to an Order Form.
Paid Services may include ongoing ingestion, integration, and analysis of Customer environments and require Customer authorization to access such systems and data.
Access to specific features, integrations, data volumes, exports, APIs, remediation workflows, or analytics depends on the Customer's subscription plan.
Customer may upgrade from Free Services to Paid Services by executing an Order Form or completing an in-product upgrade.
Customer agrees to pay all fees specified in the applicable Order Form.
Unless expressly stated otherwise, fees are non-refundable. Failure to pay may result in suspension or termination of Paid Services.
Fees exclude taxes. Customer is responsible for applicable taxes, excluding taxes based on Defendermate's income.
Customer represents and warrants that:
Customer is solely responsible for decisions, actions, and remediation taken based on outputs of the Service.
Customer acknowledges that comprehensive, environment-specific prioritization generally requires Paid Services and that Free Services alone may be insufficient to determine actual exposure or remediation priority.
Customer retains all right, title, and interest in Customer Data.
Customer grants Defendermate a limited right to process Customer Data solely to provide, operate, secure, and improve the Service.
For Customer Data processed through the Service:
Customer shall not use the Service to:
Defendermate may suspend or terminate access immediately for violations of this section.
Customer acknowledges that:
Defendermate does not provide legal, regulatory, compliance, or breach-prevention guarantees.
Defendermate retains all rights, title, and interest in the Service, including software, algorithms, models, methodologies, documentation, and interfaces.
Customer feedback may be used by Defendermate without restriction or obligation.
Each party may receive confidential information from the other and agrees to protect such information using reasonable care and to use it solely for purposes of these Terms.
Confidentiality obligations survive termination.
These Terms remain in effect while Customer uses the Service. Defendermate may suspend or terminate access immediately for:
Upon termination, access to the Service will cease and Customer Data will be handled in accordance with the Product Privacy Policy and any applicable Data Processing Agreement.
The Service is provided “as is” and “as available.”
Without limiting the foregoing, Defendermate provides Free Services without any warranties or service level commitments.
To the maximum extent permitted by law:
Customer agrees to indemnify and hold harmless Defendermate from claims arising from:
These Terms are governed by the laws of the State of Delaware, excluding conflict of law principles.
Sections relating to confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.
Please reach out to [email protected].